Shipping 

  • FREE shipping offered on domestic orders over $99 to the contiguous 48 states (bobbleheads excluded)
  • Flat-rate shipping offered on domestic orders under $99 to the contiguous 48 states
  • International shipping rates are calculated and displayed at checkout 
  • Customer is responsible for paying import taxes, customs duties and fees, if applicable
  • Shipping costs are non-refundable
  • Customers can file a claim for a lost package up to 90 days after shipping date 
  • SLAM Media Inc is not liable for customer error (I.e. inputting an incorrect shipping address)
  • SLAM Media Inc is not responsible for minor damages to magazines incurred during shipping such as scrapes, bends, nicks, cuts, etc

Route Package Protection

If you added Route Package Protection to you order, and your package was lost, damaged or stolen while being shipped, please visit: claims.route.com

Keep in mind these important dates when it comes to filing a claim...

Stolen (Marked as delivered)

  • Can file 5-15 days after delivery date

    Damaged (In transit)

    • 15 days max to file
    • Photos required

      Lost (Stuck in transit)

      • No Estimated Delivery Date (EDD): 7-30 days to file
      • Estimated Delivery Date: EDD + 2 to 60 days

        Not Covered:

        • Fulfillment issues
        • Anything outside of issue policy timeframes
        • Pre-shipment
        • Taxes
        • Duties
        • Shipping on customer refunds

          Returns

          • To initiate a return, please visit: returns.slamgoods.com
          • We accept returns up to 30 days after an order was fulfilled
          • Sale items cannot be returned
          • Holiday return policy: Orders placed within November 20 - December 20 have a 45-day return window
          • We do not accept returns for orders delivered outside of the United States
          • Magazines cannot be returned
          • Fatheads and slides are custom-made products, and cannot be returned
          • Products marked as final sale cannot be returned
          • Products marked down as sale items cannot be returned
          • Products must be unused, unworn, unwashed and in the same condition and packaging that they were received
          • Customer is responsible for paying $5 flat-rate return shipping fee
          • Shipping costs are non-refundable 

          Exchanges

          • To initiate an exchange, please visit: returns.slamgoods.com
          • If eligible, customers can place a new order right away using a temporary voucher equal to the value of the exchanged item(s)
          • We accept exchanges up to 30 days after an order was fulfilled
          • Sale items cannot be exchanged
          • Holiday return policy: Orders placed within November 20 - December 20 have a 45-day exchange window
          • We do not accept exchanges for orders delivered outside of the United States
          • Magazines cannot be exchanged
          • Fatheads and slides are custom-made products, and cannot be exchanged
          • Products marked as final sale cannot be exchanged
          • Products marked down as sale items cannot be exchanged
          • Products must be unused, unworn, unwashed and in the same condition and packaging that they were received
          • Customer is responsible for paying $5 flat-rate return shipping fee
          • Shipping costs are non-refundable

          Refunds

          • SLAM Media Inc is not liable for delivery errors. Customers are encouraged to contact their local carrier to file a claim. In some instances, store credit may be obtained.
          • If a refund is approved, a credit will be applied to the original payment method within 7-10 business days
          • Due to varying bank policies, additional time may be required to process the transaction
          • Credits may not show up until the next billing cycle
          • Original shipping costs are non-refundable